www.futurance.co.uk is owned and operated by Futurance Limited. Futurance Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. The information we collect and how we use it
When you open an account with Futurance we need to know certain personal details, including but not limited to your name, postal address, e-mail address, telephone number, bank account details, your child’s unique reference number if you request that your Cashback (see Members Terms and Conditions) be credited to his or her child trust fund account or your student loan account reference if you request that your Cashback be credited to your student loan account. You will only be asked for this information if you open an account with www.futurance.co.uk.
We gather this information to allow us to process your application for membership and set up the process of allocating you Futurance Rewards (see Members Terms and Conditions), which is how you earn Cashback. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account, manage your account, Futurance Rewards and Cashback and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. You will be able to link through www.futurance.co.uk to purchase and subscribe for goods and services from Merchants (see Members Terms and Conditions) but they will collect their own information from you and we will not share your personal data or sensitive personal data with them.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We or our agents and sub-contractors may contact you by post, e-mail, text message or telephone to ask you for your feedback and comments on our services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please tick the appropriate box when opening your account.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please tick the appropriate box when opening your account.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please tick the appropriate box when opening your account.
2. Our use of cookies and other information gathering technologies
Cookies are very important for the operation of www.futurance.co.uk. This is because we use cookies to track your member login and third party cookies are used to track what goods and services you purchase or subscribe for from our Merchants.
If your transaction cannot be tracked then we will not receive any commission from our Merchants for goods or services you have purchased or subscribed for from them, which will in turn mean that you are not allocated any Futurance Rewards (see Members Terms and Conditions). It is therefore very important that you set your browser settings to accept cookies. You have the ability to decline cookies, but you will not be eligible to receive Futurance Rewards if you do so.
A cookie is a text-only string of information that our website transfers to the cookie file of the browser on your computer’s hard disk so that our website can remember who you are.
A cookie will typically contain the domain name that has generated the cookie, the ‘lifetime’ of the cookie and a value, usually a randomly generated unique number.
In addition to tracking your purchases, we may use cookies to tailor our website contents to your preferred interests, and to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us to improve our website.
3. How we protect your information
www.futurance.co.uk has put in place all the security measures you would expect from a professionally operated website which controls your personal data and sensitive personal data, in compliance with the provisions of the Data Protection Act 1998. These include, but are not limited to password protected access to personal information, limited access to sensitive data and encrypted transfer of sensitive data provided by you through your application for membership, login area and ‘update details’ section.
Futurance Limited is your data controller for the purposes of the Data Protection Act 1998 and its internal procedures cover the storage, access and disclosure of your information.
You must understand that certain factors are beyond our control. The internet is not a secure medium and in particular the security of communications between your computer and www.futurance.co.uk are beyond our control. However, we will use all reasonable endeavours to protect your personal data and sensitive personal data.
4. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5. Updating your details
If any of the information that you have provided to Futurance Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your membership, please update the appropriate details in the ‘my profile’ section of www.futurance.co.uk.
6. Your consent
By submitting your information and ticking the appropriate boxes when registering your account you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of our service will signify that you agree to any such changes.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
7. How to contact www.futurance.co.uk
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to feedback@futurance.co.uk.
8. Futurance Limited regulatory details
Futurance Limited is a company incorporated in England and Wales with registered number 6316180 whose registered office is at 2nd Floor, 145-157 St John Street, London EC1V 4PY.
Futurance Limited is registered pursuant to the Data Protection Act 1998 with the Information Commissioner’s Office with registration number Z9986827.